CR Sales Techniques & Quality model
2026-02-11 15:00 - 16:00, 2026-04-08 15:00 - 16:00, 2026-06-10 15:00 - 16:00, 2026-08-12 15:00 - 16:00, 2026-10-14 15:00 - 16:00, 2026-12-09 15:00 - 16:00, 2027-02-10 15:00 - 16:00 (Europe/London) | Zoom Meeting
We’ll arm you with a toolbox of resources, reports and skills to grow sticky, consultative client relationships, better motivated teams and a more profitable studio.
We will discuss the impact of quality issues on businesses and practical ways to reduce the instances of them. We’ll practice different sales techniques to better understand your clients’ needs and wants. You’ll leave the session with step-by-step processes to improve the service you and your team can deliver to your clients.
Please ensure you have read the 5 sections of pre-course material all about Contract Review before joining. Use your w3p Flyerlink username and password to login.
Please ensure you are prepared to join in the discussion as it is an interactive session. This session may be recorded for your reference and training purposes.

CR Quality models to manage & exceed customer expectations
2026-02-18 15:00 - 16:00, 2026-04-15 15:00 - 16:00, 2026-06-17 15:00 - 16:00, 2026-08-19 15:00 - 16:00, 2026-10-21 15:00 - 16:00, 2026-12-16 15:00 - 16:00, 2027-02-17 15:00 - 16:00
We will put last week’s learning surrounding sales techniques and a quality model to work with a group activity. Share experiences and practice managing common objections we often face and discuss why they might arise.

Please bring along your Conflicts, Resolutions & Questions from the ‘Al Hoy’ exercise available in the materials section.

Please ensure you are prepared to join in the discussion as it is an interactive session. This session may be recorded for your reference and training purposes.
